About the role
As a Sales Support Executive at ERIKS’, you will play a crucial role in driving the company’s sales efforts. This full-time position is based in Butterworth Penang, MY and will involve providing comprehensive sales support to our sales team.
What you’ll be doing:
- Liaise with customers to process orders, handle inquiries, and provide product information
- Prepare quotations, sales contracts, and other sales-related documentation
- Maintain accurate sales records and data in the company’s SAP system
- Assist the sales team with lead generation, client follow-ups, and other sales activities
- Collaborate with the logistics and finance departments to ensure efficient order processing and invoicing
- Identify and report on sales trends and opportunities to support the team’s strategic decision-making
- Provide excellent customer service and act as a trusted point of contact for our clients
What we are looking for
- Possess a minimum in Diploma in Business / Engineering discipline or equivalent. Knowledge of mechanical products will be an added advantage.
- Proven experience (at least two years) in a sales support or customer service role, preferably within the engineering-related industry
- Strong communication and interpersonal skills, with the ability to liaise effectively with customers and internal stakeholders
- Proficient in using ERP software such as SAP B1, MS Office, and other relevant business applications
- A team player with a proactive and solution-oriented approach
For more information about this role, click here.
