Sales Support Executive

Butterworth, Penang, Malaysia
Sales Coordinators (Sales)
Full time


  • Process sales orders promptly, providing order acknowledgments and tracking information to customers
  • Prepare Proforma Invoice/DTIN for the customer to prepare payment (if any)
  • Apply contract pricing to orders (if any), adhering to company pricing policies and negotiated payment terms
  • Create PO and send  PO to suppliers
  • Follow up with supplier for order acknowledgment
  • Enter relevant info into SAP upon receipt of acknowledgement from suppliers
  • Coordinate with the Finance dept to ensure payments are made in time for prompt delivery from the supplier
  • Collaborate with the Operations and Production Teams to ensure timely fulfillment of urgent requests
  • Create part codes in IMS if no existing codes are available
  • Facilitate sample requests and submit them for approval as needed
  • Initiate credit note requisitions and complete GCM forms when required
  • Performed ad-hoc tasks as assigned


  • Possess at least a minimum Diploma in Business / Engineering / Mechanical discipline or equivalent
  • Has at least two years of experience in a relevant field
  • Knowledge of mechanical engineering products is an added advantage
  • Good communication, interpersonal, and customer service skills

Employer questions

Your application will include the following questions:
  • What’s your expected monthly basic salary?
  • How many years’ experience do you have as a Sales Support Executive?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • Which of the following languages are you fluent in?
  • How much notice are you required to give your current employer?